FAQ'S
Returns at Shoe Connection are simple and stress-free. If for any reason you aren’t satisfied with your online order, we will happily accept returns and exchanges up to 30 days from when you receive them. As long as the products are in the condition you received them and in their original shoe box/packaging, you are qualified for a full refund. Check out our Returns Policy here.
We offer Free delivery nationwide on orders over $100.
AU Standard Delivery:
We offer a $9.95 flat rate shipping fee nationwide when you select our Standard Delivery service for orders under $100
We recommend checking your spam and junk mail folders before you contact us. If you still can't find your confirmation email, contact us at info@shoeconnection.co.nz
Unfortunately Shoe Connection does not offer pre orders or back orders but we are happy to take your details and notify you if we receive new deliveries of an out of stock item.
Standard Shipping (7-9 days). For more information view our Delivery Policy here.
Yes, we deliver to PO Box addresses.
Shoe Connection works diligently to protect the security of your personal information, including all credit card information. Your credit card details do not get processed or transmitted through Shoe Connection’s website; all transactions are processed via a secure payment service provider Direct Payment Solutions (DPS). All transaction sessions are stored and processed in encrypted strings. Your credit card details are not held by Shoe Connection and cannot be accessed by Shoe Connection staff.
We currently accept Visa and MasterCard cards as payments for all Shoe Connection orders. We also accept Afterpay in store and online.
Go to Login and click the link for “Forgot your password”. An email will be sent to you with a link to reset your password. Or give us a call on 0800 769 258 Mon- Fri 9:00am-5:30pm and we can retrieve or reset your password for you.
