Delivery

Our ambition is to make your delivery service as quick and hassle-free as possible.

We aim to ship all orders within 1-2 business days. All Australian orders are delivered via
Australia Post.

Once your package is packed and handed to the courier, you'll receive an email with a
tracking link. Note that some orders may be split into separate shipments, resulting in
multiple dispatch emails.

Orders placed on our Australian website may ship from our New Zealand dispatch centre to
speed up fulfilment. Once dispatched, your order will be air-freighted to Australia and
delivered by Australia Post.

Please note that once your order confirmation is sent, no alterations or additions can be
made.

All orders are sent using a non-signature service. We recommend you choose a delivery
address where someone will be home, or a place of business. Shoe Connection and
Australian Post do not accept responsibility for non-signature items lost or stolen from the
delivery site.

Once your parcel has left from our Dispatch centre, we have no control over it. Shoe
Connection is not responsible for delays caused by postal carriers.